Why are your prices so much lower than other pharmacies?
Our charter is to offer the lowest prices on pharmaceuticals we can, to make medicines more affordable for more people. We are an Indian / Canadian based company that specializes in the sales of pharmaceuticals online, without other retail outlets we are able to keep down overheads and focus on the delivery of strong customer service through this one exclusive channel. Our products are sourced from India, the largest producer of generic drugs in the world. Due to unique patent laws in their country large Indian companies can legally produce pharmaceuticals at a fraction of the price of the major multinationals in the United States and Europe.

What is the difference between Branded and Generic Pharmaceuticals?
There is very little difference between the two. While they may not look the same, and go by different names, the generic drugs are designed to have the same effects as their branded counterparts. To help you find the product you are looking for you will often see the more familiar branded name in brackets next to the generic drugs available. All of the generic products supplied through 247drugmart.com are produced to high quality standards from manufacturing plants regularly inspected by the US Food and Drug administration or equivalent local bodies.

What happens if I am not satisfied?
We have complete confidence in the quality of the products we supply and offer a full money back guarantee. If for any reason you are not totally satisfied return your purchase to us for a full refund, your satisfaction comes first. Please contact us first before sending products back.

How do I order?
Use the product search function on the left hand side of any page by entering the full or partial name of the pharmaceutical you are looking for or use the search by letter function. The search result will give you a description of the pharmaceutical and the price, you indicate the quantity you are after and add to your shopping cart. Your shopping cart is your order form and allows you to place multiple orders for the products you need. Once you have filled your cart proceed to the checkout where you provide your relevant details so we can process your order. You will receive a confirmation order email which will describe how to send us your prescription.

Do I need a prescription?
Yes. A valid prescription is required from a licensed doctor from your own country and must be received by us before we approve your order. Generally once we have received the prescription this can be used for refills for a period of up to 12 months, and we keep it on file for future orders. Due to FDA regulations you can only order 3 months supply of product at any given time.

How do I send my prescription to you?
You can fax (toll free in North America) at 1 866 779 1459 or email your prescription. If you are a Member of 247 Drug Store you can also directly upload your prescription to our server.

Do I have to be a member to place an order?
No you don't. There is no requirement to become a member to purchase from 247 Drug Mart. If you do become a member you will enjoy even better prices and access to special offers through our exclusive 247drugmart.com. The program is free to join and makes ordering and reordering a breeze.

Why do I become a member?
Membership is primarily designed for customers who require refills and have multiple product needs. Ordering is made easier, you can track the status of your order and best of all save even more money on lower priced prescription drugs through our 247drugmart.com rewards program. Become a member of 247drugmart.com Rewards Program today.

What if I cannot find the drug I am looking for?
We stock over 1600 quality products but if you have used the search facility and still can not find the prescription drug you are looking for then contact us and we will attempt to source from our suppliers. Please note we do not supply narcotic drugs or other controlled substances. Below is a list of scheduled/controlled medication that we will not dispense, Adderall, Demerol, Desoxyn, Dexedrine, Dilaudid, Duragesic, Meperidine, Methadone, Methylphenidate, Morphine, MS Contin, Oxycodone, Oxycontin, Percocet, Percodan, Ritalin, Roxicet, Roxilox, Roxiprin, Tylox, Acetaminophen/Codeine, Adipex-P, Alprazolam, Ambien, Androderm patch, Aspirin/Codeine, Ativan, Cylert, Dalmane, Darvocet-N, Diazepam, Diphenoxylate/Atropine, Fioricet w/Codeine, Fiorinal, Fiorinal w/Codeine, Guaifenesin w/Codeine, Halcion, Hydrocodone/APAP, Ionamin, Klonopin, Librium, Lomotil, Lorazepam, Lortab, Meprobamate, Oxazepam, Phenergan w/Codeine, Phenobarbital, Phentermine Propoxy-N/APAP, Restoril, Robitussin AC, Temazepam, Testoderm, Tussionex, Tylenol w/Codeine, Tranxene, Triazolam, Valium, Vicodin, Vicotuss, Vicoprofen, Xanax.

How long will it take to process my order?
After receiving successful order (payment & prescription), we usually ship your medicines in 4 business days. You will be given your shipment number in 4 days by email.

What are the shipping costs?
Preferred shipping from our side is always EMS where you can track your shipment. We charge 25 USD for shipping through EMS. Usual time of delivery after shipping is 14 days. You can contact our customer care for your shipment for any information regarding your shipment. High value order is shipped free, & you can check that on OFFER PAGE. We also offer shipping through DHL, but we charge 199 USD for that.

What payment methods do you accept?
We accept all the major credit cards through phone. You can also pay through PayPal. You can also make payment directly on the website with your credit card. Contact us for more information.

What is your fax number?
You can send your prescriptions to our US toll free fax number 1 866 779 1459. You can also scan and email us your prescriptions.

Can you organize a prescription for me?
Our physician can help you for this. You need to send him your detailed medical history & he will further communicate with you. If he is convinced with your medical condition, he will send your prescription to our pharmacy & we will ship you your required medicines. You need to pay nominal fees to our physician for this.

What is the "FDA Waiver and Release of Liability"?
This is a requirement of the FDA the states you understand that you are purchasing medication from outside their jurisdiction (I.e. the USA). It does not affect our product guarantee in any way. We fully endorse all our products, and offer the same money back guarantee should you not be satisfied. This waiver is simply a requirement of the FDA so the products can pass through US customs with no problems. The waiver is included in the shipment.

Your site says I need a prescription, but in my country I don't need one?
If the destination country does not require a prescription for the product, i.e. the product is available over the counter in the destination country; you may not need to send in a prescription. Simply email us once the order is placed to inform us of the order number and to state a prescription is not required. We still reserve the right to obtain a prescription if we feel it is needed for importation requirements.

Where are you located?
We are based in Toronto, Canada but source our medications from our pharmacy in India. The best way to contact us is via email, at info@247drugmart.com or by telephone at 1 866 253 5151.

What is your phone number?
We have a North America toll free customer service number, 1 866 253 5151. These number are monitored Monday to Friday, 9am to 6pm (EST), if you get voice mail, leave a message and we will return the call. The best way to contact us is via email, at info@247drugmart.com as we monitor this email address outside normal business hours.

Once I enter in all the shipping information I can't proceed with the order. I have cookies turned on, what can I do?
Some web browsers, such as EarthLink and WebTV, do have problems with the 128bit encryption used on our site which can cause these problems. The easiest solution is when faxing us your prescription, include your billing and shipping information and we will process the order for you manually. You can send your prescriptions to our toll free fax number, 1 866 779 1459 . When sending in information remember to include, Billing address & phone number, Shipping address, Email address, Credit card number, Card expiry date, Name on card, CCV number - On the back of the card, normally near the signature is several numbers. (Your card Verification number is the last three numbers.) You can also call out US toll free number to place an order, 1 866 253 5151.

I am trying to fax my prescription but the fax doesn't work as I am calling from outside the USA. What do I do?
Our primary fax number is a toll free number and it may not work for international customers. You should scan and email us your prescription.

Can I place my order via phone?
Yes, simply call our US toll free number to place your order, 1 866 253 5151.